Resolution: Verify Correct Configuration of the Software Update Point
If you are using the software update point client installation method, the software update point must be configured correctly. If there is a problem with the software update point, installation may fail. Check to make sure that your software update point is configured correctly and try the installation again.
If you currently have a WSUS server in place and are deploying these settings to your clients via group policy, it's possible that your clients are pointing to the wrong update server. Disable your group policy and try the installation again.
Resolution: Configure WebDAV
If the client can be manually installed but fails during a client push installation, check to make sure that WebDAV is properly configured on the site server that is initiating the installation. The ccmsetup.log file on the client may indicate
Failed to correctly receive a WEBDAV HTTP request" if this is the case. Verify that your WebDAV settings are correct and try the installation again. WebDAV configuration steps can be found in Chapter 4.
Resolution: Define Client Push Account
If the client push installation account is not defined, the client agent may fail to install on client systems due to the lack of rights. When a client push installation account is not defined, the computer account of the site server issuing the installation will be used. If the site server computer account does not have appropriate access to client systems, the installation will fail. To ensure that the installation is successful, be sure to define a client push installation account that has administrative rights on client systems. The client push installation account was discussed in Chapter 7.
Symptom: Auto Site Assignment Issues
Once the client agent has been successfully installed, auto site assignment may occur depending on how you've configured your environment. If auto site assignment is not working correctly, follow the steps below to help resolve the issue.
Resolution: Verify Correct Configuration of the Software Update Point
If you are using the software update point client installation method, the software update point must be configured correctly. If there is a problem with the software update point, installation may fail. Check to make sure that your software update point is configured correctly and try the installation again.
If you currently have a WSUS server in place and are deploying these settings to your clients via group policy, it's possible that your clients are pointing to the wrong update server. Disable your group policy and try the installation again.
Resolution: Configure WebDAV
If the client can be manually installed but fails during a client push installation, check to make sure that WebDAV is properly configured on the site server that is initiating the installation. The ccmsetup.log file on the client may indicate
Failed to correctly receive a WEBDAV HTTP request" if this is the case. Verify that your WebDAV settings are correct and try the installation again. WebDAV configuration steps can be found in Chapter 4.
Resolution: Define Client Push Account
If the client push installation account is not defined, the client agent may fail to install on client systems due to the lack of rights. When a client push installation account is not defined, the computer account of the site server issuing the installation will be used. If the site server computer account does not have appropriate access to client systems, the installation will fail. To ensure that the installation is successful, be sure to define a client push installation account that has administrative rights on client systems. The client push installation account was discussed in Chapter 7.
Symptom: Auto Site Assignment Issues
Once the client agent has been successfully installed, auto site assignment may occur depending on how you've configured your environment. If auto site assignment is not working correctly, follow the steps below to help resolve the issue.
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